Privacy Policy

Last Updated: February 15, 2025

At torivaxolume, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our financial analysis tools and software. We're committed to being transparent about our data practices and giving you control over your information.

Information We Collect

We collect information that helps us provide better financial analysis services to you. This includes both information you directly provide and data we gather through your use of our platform.

Personal Information You Provide

Name, email address, and contact details when you register
Company information and job title for business accounts
Payment information processed securely through third-party providers
Financial data you input for analysis purposes
Communications you send to our support team

Automatically Collected Information

Usage patterns and feature interactions within our software
Device information including browser type and operating system
IP address and general location data
Performance data to improve our service reliability

How We Use Your Information

Your information helps us deliver reliable financial analysis tools and continuously improve our services. We use data purposefully and never sell personal information to third parties.

Service Delivery

Process your financial data, generate analysis reports, and provide customer support when you need help with our tools.

Platform Improvement

Analyze usage patterns to enhance features, fix bugs, and develop new functionality that serves your needs better.

Communication

Send important updates about your account, new features, and educational content related to financial analysis.

Legal Compliance

Meet regulatory requirements under Australian privacy laws and maintain accurate business records.

Data Sharing and Third Parties

We work with trusted service providers who help us operate our platform securely. These partnerships are governed by strict data protection agreements.

Service Type	Purpose	Data Shared
Cloud Hosting	Secure data storage and platform operation	All platform data with encryption
Payment Processing	Handle subscription and purchase transactions	Billing information only
Analytics Services	Understand platform usage and performance	Anonymized usage statistics
Customer Support	Provide technical assistance and resolve issues	Account details and communication history

Important Note

We never sell your personal information or share it for marketing purposes. Any data sharing occurs only to provide services you've requested or to comply with legal obligations.

Your Privacy Rights

Under Australian Privacy Principles, you have specific rights regarding your personal information. We've made it straightforward to exercise these rights through your account settings or by contacting us directly.

Access Your Data

Request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days.

Correct Information

Update or correct any inaccurate personal details through your account dashboard or by contacting our support team.

Delete Your Account

Request complete deletion of your account and associated data. Some information may be retained for legal compliance purposes.

Data Portability

Export your financial analysis data in common formats if you decide to move to another service provider.

Restrict Processing

Limit how we use your information in specific circumstances while maintaining essential service functionality.

Data Security and Protection

Protecting your financial data is our top priority. We employ multiple layers of security controls and regularly audit our systems to maintain the highest protection standards.

Technical Safeguards

End-to-end encryption for all data transmission and storage
Multi-factor authentication for account access
Regular security assessments and penetration testing
Automated backup systems with secure off-site storage
Access controls limiting employee data access to job requirements

Organizational Measures

Staff training on data protection and privacy best practices
Incident response procedures for potential security breaches
Regular review and updating of security policies
Third-party security audits and compliance certifications

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal requirements. Different types of data have different retention periods based on their purpose and legal obligations.

Retention Periods

Account Information: Retained while your account is active, plus 3 years after closure for tax and legal compliance
Financial Analysis Data: Automatically deleted 90 days after account closure unless you request earlier deletion
Communication Records: Kept for 2 years to help resolve any ongoing support issues
Usage Analytics: Anonymized and aggregated data may be retained indefinitely for product improvement
Marketing Communications: Removed immediately when you unsubscribe

When data reaches its retention limit or you request deletion, we permanently remove it from our systems using secure deletion methods that prevent recovery.

International Data Transfers

While torivaxolume operates primarily within Australia, some of our service providers use international data centers to ensure reliable platform performance. When your data is processed outside Australia, we ensure it receives equivalent protection.

Protection Measures

All international transfers use standard contractual clauses approved by Australian privacy regulators
Service providers must demonstrate adequate data protection standards
Data is encrypted during transfer and remains encrypted at rest
Regular audits ensure ongoing compliance with Australian privacy standards

You can contact us if you'd prefer your data to remain within Australian borders, though this may limit some advanced features of our platform.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and understand how our platform is used. You have control over most cookie settings through your browser preferences.

Essential Cookies

Required for login, security, and basic platform functionality. These cannot be disabled without affecting service operation.

Analytics Cookies

Help us understand which features are most useful and identify areas for improvement. You can opt out through your account settings.

Preference Cookies

Remember your dashboard layout, display preferences, and other customization choices to improve your experience.

Marketing Cookies

Track engagement with our educational content and emails. These are optional and can be disabled without affecting core functionality.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our services, technology, and legal requirements. When we make significant changes, we'll notify you through email or a prominent notice in your account dashboard.

Stay Informed

We recommend reviewing this policy periodically, especially before providing new types of personal information. The "Last Updated" date at the top shows when we last made changes.

If you disagree with changes to this policy, you can close your account before the changes take effect. Continued use of our services after changes indicates your acceptance of the updated terms.

Privacy Questions?

Our privacy team is here to help with any questions about how we handle your information.

Email: help@torivaxolume.org
Address: Suite 4, Level 2/190-205 Flinders St
Townsville QLD 4810, Australia
Phone: +61 889 419 111

We aim to respond to all privacy inquiries within 5 business days.